Maintaining Quality of Health Care Services

TASK 1

1) Justify the Perspectives of Stakeholders in Care Have Respect to Quality.

Several people are connected with services and treatment in healthcare settings. These people are referred to as stakeholders. So the organization needs to deliver high-quality services to patients, which helps the organization effectively increase their services. The quality of services can help in increasing satisfaction among patients. This can be enhanced by a proper training program for employees so that they can deliver quality care to service users. Reducing costs also needs to be implemented in the services of the organization so that their perspective towards health and social care can be improved. The Royal United Bath Hospital needs to adopt some measures that can improve the quality of services (Cheers, 2019). They need to adapt some measures according to the guidelines of the Care Quality Commission. The CQC is an autonomous regulator that works for care services in the UK. The various types of stakeholders play a vital role in enhancing the quality of the services of the organization. These stakeholders are described below.

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Service users:- The customers have different considerations towards the quality of services that are provided to them. They have various perceptions, such as the environment in which they are providing services, the appropriate utilization of equipment, and time duration in delivering services to them. The health care organization needs to adopt some measures that help them to increase the satisfaction of customers from their services. They need to implement a positive environment so that the potentiality of services can occur effectively.

Service providers: The practitioner of the organization should manage service quality so that it can benefit patients. They should overview various factors that can help them in considering interventions that are used in delivering services to service users. The proper consideration of ethics also plays an important role in services (Cherry and Jacob, 2016). The good quality of services can be delivered with this perception of staff members. They also consider their efficiency in delivering services to improve services.

Government: The government develops some guidelines that help organizations enhance their quality of services. They play a vital role in improving the quality of care services according to set standards that are necessary to implement in the system of organization. This helps organizations manage the support and care of services that they are providing to service users.

2) Examine the Characteristics of External Agencies in Setting Standards for Health Care Services.

The responsibility of external agencies is to manage the service quality that they are providing to customers. Some external agencies occur that examine the desires of customers. To deliver good-quality services, organizations need to adapt some care standards in their settings. This helps professionals sustain the growth of healthcare services in the setting of health and social care organizations. As in the UK, different agencies occur that set quality standards that maintain the health care services of organizations. These agencies develop standards of quality, which are NICE, CQC, and professionals. The Royal United Bath Hospital needs to accommodate changes and standards in its services.

NICE: It refers to the National Institute for Health and Care Excellence, as they aim to supply evidence-based guidelines that assist organizations in improving the quality of care services. They provide various information to healthcare organizations about regions of care. In this, the NHS and other organizations are involved, which develops effective services that assist organizations in services.

CQC: The Care Quality Commission is an autonomous regulator that provides some standards from which services can be delivered effectively. The role of this regulator is to analyze the quality of services that are occurring in hospitals. They also enhance care practices and services that are needed in health and social care organizations in the UK. The main objective of this regulator is to maintain high care and quality services, which motivate employees to provide appropriate services. These standards can motivate workers so that they can improve the quality of standards in their organizational settings.

Commissioners: They monitor services by analyzing the implementation of services by service providers. They give assurance of services that they should be delivered appropriately. The commissioners include inspectors and local authorities who monitor the quality of services. With this, they ensure about care services that are provided to service users.

3) Assess the Impact of Poor Service Quality on Health and Social Care Stakeholders..

The various impacts of poor services occur on stakeholders as their health is associated with the services of the organization. The organization has different strategies from which they deliver care and services to customers. Poor services can negatively impact the health of service users, as customers highly rely on organizations for their health and social care. Poor services can lead to a negative impact on the health of people (Favaretti, 2015). This type of issue arises when care professionals do not follow quality standards in their services. They do not pay attention to services.

In the context of Royal United Hospital, they have poor quality services, which impact the health care services of people. This affects the functionality of services. The fluid balance and hydration of records are improper in a given organization, which is monitored by CQC. As it is the important cause behind the poor quality of services. To deliver quality services, the organization needs to acquire high-quality equipment with new techniques that are necessary to occur in services of health and social care. With poor-quality services, care is not provided appropriately. If inappropriate changes occur in the quality of services, then it negatively impacts the health of people.

The workers of a given organization need to deliver appropriate services according to standards that are set by external agencies. Poor services can affect the health of stakeholders, which can be improved by CQC quality standards (Huber, 2017). Various causes facilitate poor quality services. This includes a low level of productivity present in the environment of the organization, from which service providers are not able to deliver quality services to service users. This impacted all people or stakeholders who are connected with the organization.

Also Read: Models of Quality Improvement in Health Care

TASK 2

1) Explain the Standards That Exist in Health and Social Care for Measuring Quality.

Some quality standards are set in healthcare settings that are needed to occur in organizations. These standards provide guidelines to service providers from which they can provide care facilities to people. It is necessary to be implemented in organizations as it provides information to care professionals from which they consider treatment of patients. It provides proper information according to the needs and desires of customers; they deliver a level of standards from which care can be set according to them.

National Institute for Health and Care Excellence: They provide some set of standards that have the main aim of improving the quality of care in a particular area. They provide high-quality guidelines that state specific and measurable indications in specific areas.

• In their guidelines, they describe quality standards to service providers to monitor the improvement of the services that are provided to people. They also have a responsibility to measure improvement areas (Jones, 2018).
• The care practitioner must use other reports to identify care quality, as this describes them to analyze standards of quality.
• The CQC-like regulators can be used by organizations in their services in which they describe the quality of care to civilians.

CCG OIS: This refers to a clinical commissioning group that provides comparative information about the improvement of health services. It is an internal part of the NHS organization from which systems use approaches to improve quality.

• They provide evidence-based information from which healthcare practitioners can effectively. It supports groups and partners so that they can plan improvements in health.
• They provide clear information to the public, including patients, which is commissioned by clinical commissioning groups.

2) Evaluate Different Approaches to Implementing Quality Systems.

Various approaches can be implemented in the system of quality of an organization. Quality of services in a system refers to a process in which the quality is enhanced by the system of the organization. Different approaches can be used to provide an appropriate vision for implementing services (Nelson and Staggers, 2016). By identifying these approaches, the quality of care can be improved better in organizations. The care practitioner needs to use approaches in their work setting so that they can effectively deliver services.

• Leadership is an effective approach that can help organizations set their strategies appropriately. The leaders can easily communicate with patients and other members, from which they can remove barriers that come up in health care services. Communication is used to share information by care practitioners with service users. It is an effective approach, as important information can be conveyed to them easily. This motivates service users to share relevant information about their health with care professionals (Phillips, 2016). It also helps other organizations share relevant information about health care services with the organization. This approach includes surveys and feedback, which help organizations measure the quality of services.
• The planning of policies is also an impressive approach that helps organizations implement care services to customers. With the help of such policies, negative outcomes can be reduced and positive outcomes can occur.
• Total quality management is an important aspect, which is a long-term approach that can be attained by customer satisfaction. The employees and care professionals of the organization need to be involved in the process of the organization so that they can change the process and services of the organization effectively. Various other approaches occur in quality management, such as monitoring, coordination, and enforcement of standards in care organizations.

The monitoring method can be used in analyzing the quality of care services that are occurring in health care settings. After monitoring, the organization performs some plans from which care services can be improved easily (Provost, 2015). With the help of monitoring, negative factors can be reduced. This also assists organizations in viewing targets that can be achieved with a proper implementation process. Coordination is an important aspect, as it helps in providing good services by making it understandable and clear. This should occur between care workers as it develops the achievement of possible targets. Various changes occur with the implementation of standards in the setting of organizations. So organization workers and professionals must accept those changes so that positive changes can come out.

3) Analyze Potential Barriers to the Delivery of Quality Health and Social Care Services

Some potential barriers occur which deliver quality of care in organizations. The barriers can be both external and internal that impact organizations. There are various barriers which are faced by Royal United Hospital Bath, as they do not have proper provision of financial resources and have some other issues. Both external and internal barriers occur, which include policies, interactions, legislation, and inter-agency. The internal barriers include structure, resources, interactions, and risks that occur in medical services. Both barriers are described below.

Internal Barriers:

Interaction: Interaction is necessary between people who are associated with medical organizations. In this, communication is the main important aspect that builds interaction between service providers and users. It helps organizations develop customer satisfaction, which is necessary for organizations to enhance their goal of services (Shultz and Galea, 2017). The interaction is a complex and dynamic process that occurs in the environment of people in which they communicate with each other. In this, barriers occur as miscommunication in which one person does not listen to the other carefully.

Organization: This barrier occurs when the quality of services does not occur properly by the organization. The care professionals must involve technical, values, and other factors in the organization. The other barriers are education, training, and development, which are necessary for care practitioners so that they can deliver quality care to people. Continuity of care prevention is broadly used in care settings with a high amount of evaluation.

External Barriers:

Inter-agency: it is a substance that is used to decrease the gap in care services. It alters the changes that are applied in the system of the organisation. Moreover, it also decreases the cost of services by utilizing other resources. This helps in providing equal services in each department of health services.

Social Policy: This provides a limitation of change of barriers that can occur through various actions that come out in the Department of Health Care Services. It helps other people who are unemployed and have low levels of income.

TASK 3

1) Evaluate the Effectiveness of Systems, Policies, and Procedures Used in a Health and Social Care Setting in Achieving Quality in the Service(s) Offered.

Some procedures, policies, and systems are necessary to achieve quality care. The system should prefer total quality management from which they can examine the overall quality of care within the organization. It provides a view for organizations to deliver good and high-quality care that can be used to reduce the amount of cost with effectiveness. It provides a great quality of care in the scheme of the given organization. With this, all members of the organization can be involved in services effectively. It also involves CQI, which improves the quality of care in the structure of the organization.

There are policies that occur that increase the satisfaction of customers. It involves the quality of hierarchy, which is needed to develop psychological development. In this, the care quality of customers can be determined by the level of needs of customers. The level of hierarchy involves going from a lower level to a higher level according to the requirements of service users.

There are procedures for giving organizations that need to achieve quality of services in health care organizations (Sloan and Hsieh, 2017). The occurrence of monetary and non-monetary systems in organizations can also enhance quality. The plan does check action help in developing quality of services as it enhances change that is occurring in the environment of services. This allows a continuous way of utilizing changes so that improvement can occur.

2) Analyze Other Factors That Influence the Achievement of Quality in the Health and Social Care Service.

Some factors influence organizations to achieve quality of care in care facilities. These include various factors such as rewards, motivation, and values, and with this, unity can be increased, which enhances stakeholders' ability to achieve quality care. The consideration of money and other values can neglect unnecessary care interventions. In a given organization, a care practitioner must deliver care services with compassion and satisfaction.

Availability of resources: This is an important factor in health care services as it directly affects services. From this, resources can be better delivered to patients.

Economic factors: it drives the planning of services from which the quality of health can be planned. The planning of services is necessary to meet all the objectives of the health care organization. In a given organization, the economic condition is not occurring properly, which directly impacts employment.

Size and service mix: this includes the effectiveness of services, which depends on the size of the administration. In the context of the UK, healthcare services are delivered to both urban and rural areas. The members of the organization have a lack of skills that affect the process of the organization in acquiring quality care.

3) Suggest Ways in Which the Health and Social Care Service Could Improve Its Quality.

Royal United Hospital services must include such quality of servicing that is highly improved so that the issues that are raised in the center can be resolved promptly. The efficiency of workers and availability of resources have been majorly reduced in the respective hospitals, which has resulted in overcrowding and poor quality of support. The service seekers, who are essential stakeholders, are now facing problems getting diagnosed due to the long queue. The beds are all occupied, and due to the low availability of resources, service providers cannot keep pace with the high crowd, which is a major cause of their low efficiency.

The lack of employees is also considered an issue in managing administration and operations. Such issues require a proper mitigation plan, which can effectively eliminate barriers so patients can get access to better quality care. The problem of fewer resources can be solved by collaborating with another hospital or taking the case to high stakeholders so that they can either invest or find sponsors to make essential resources available to them. The pregnant women in such a case should provide extra care by allotting them extra rooms and providing them with every necessary resource at the time of emergency. The efficiency of employees can be alleviated by rendering them specific training and development sessions.

Leaders of healthcare departments must motivate such workers thoroughly; they should also assign them tasks as per their expertise, and a specific time limit must be provided to increase their performance level. At the end of the task, the team members should be rewarded with some benefit so that they can work enthusiastically. More advancements should be delivered in the field of technology so that the respective hospital can make the environment more friendly to employees and also ease their task of making records of every patient. Extra beds and rooms must be designed to diminish the issue of overcrowding. All practices must be ensured to regulate the status of health care in such NHS trusts.

TASK 4

1) Evaluate Methods for Evaluating Health and Social Care Service Quality From External and Internal Perspectives.

There are a large number of methods through which the service quality of a healthcare center can be evaluated. Such methods may employ interview panels, focus groups, structured or semi-structured panels, as well as complaints procedures. The Care Quality Commission helps in evaluating the workings of hospitals and checking whether the institution is providing appropriate servicing quality or not. The governmental agency assists in analyzing the external factors that are associated with the respective hospital framework.

Internal factors like budgets, financial status, buyer behavior, and actions of clients have been seen to influence the environment and total quality of care. The social attention facilities utilize this research perspective, which later assists them in tacking connectedness among quality management and financial management, which have an impact on service delivery (Wallerstein, 2017). The patient's documentation, maintenance of confidentiality, and reviewing are also some factors based on which servicing quality can be monitored. NICE and agencies like CQC help in making proper guidelines and strategies, which eventually aid in making better treatment methods by strictly following the stated set of rules.

Addressing variables like employee turnover and cost-lowering issues greatly affects the way the quality of care will be provided. Fewer workers can handle a large number of patients, which results in negative feedback; thus, the incorporation of skilled and professional employees can eliminate such a problem. Roadshows or campaigns may also be conducted to know the response of the public toward the brand. If people like the servicing of hospitals, then a good response will be generated, but if people dislike and are not satisfied with their facilities, then more measures need to be implemented. Customer satisfaction is another way through which evaluation can be done and their services can be judged. It has been observed that previous experience with clients can positively or negatively regulate the preferences of present patients.

2) Discuss the Impact That Involving Users of Services in the Evaluation Process Has on Service Quality.

According to the so-far study of the evaluation process, it has been seen that it can greatly influence users as well as staff members of Royal United Trust. The elderly people must be taken care of very carefully because each medicine and treatment process is slow in such patients, and it requires time to heal them. Due to their age, they constantly need the help of someone, but at the same time, they have a thought process of having the freedom to do things or any activity as per their wish. They emphasized traditional types of treatment approaches more than contemporary types, so all such issues and barriers are considered when they rate or give feedback to the hospital based on fine services and quality of support.

From the perspective of care providers, a fine nursing operation on their part means that they are potentially rendering good service and care. The key features of providing such practices are to have a mutual understanding among patients and caregivers as well as to have respect on both terms. Through such a way, both patients and health providers can trust and have reliability with each other. All such practices can only be possible if all staff members understand the mindset and physical needs of patients deeply and provide them with traditional as well as contemporary treatment methods. The social needs of every patient should also be tried to achieve by health staff members through motivating them and having good communication daily.

These activities help in understanding the feelings of patients, which eventually help in making their mental or physical health state better than earlier. All such factors and components have an impact, which not only gives ample advantages to patients and their family members but also to staff. The health status of patients will be benefited, and for caregivers, satisfaction and efficiency will be improved.

CONCLUSION

From the above assignment, it has been concluded that some measures are occurring in quality among customers. There are external agencies that play an important role in maintaining the quality of services. The use of approaches can be beneficial to organizations, which influence organizations to implement changes. The policies can effectively be used in the system of the organization. In addition to this, the presence of different factors can also help in evaluating the process of the organisation.

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